Overview

This document provides networking details that ensure your Tailos robot can successfully connect to Tailos services.

Benefits

While your robot can vacuum spaces without the need to connect the internet, doing so will provide the following benefits:

• Data Collection - Your robot transmits data about its cleaning performance each time it is being used. Transmission of this data allows Tailos and your team to know just how much and how well Rosie has cleaned.
• Notifications - Your robot must be connected to the internet to transmit data and is necessary for SMS notifications for you and your team.
• Software Updates - We routinely enhance your robot’s software and can deliver these improvements over-the-air. Staying connected to the internet ensures your robot will keep up-to-date with the latest software improvements.
• Diagnostics - Our team of experts is constantly monitoring your robot’s diagnostic data. Doing so allows us to reach out to your team proactively to ensure your robot is always in top shape.

Requirements

Network security is critical for robot operations at your facility. Below you will find the minimum requirements for secure access of your robots to your network.

Secure Network Access

Robots must be able to connect to a local WiFi network at your property. While this may be a pre-existing network, we recommend creating a separate isolated network for maximum security.

If using a pre-existing network, captive portals are commonly used to secure your facility’s WiFi networks. Since this requires interaction to authenticate, this approach prevents robot access to the network. Instead, we recommend allow-listing (also known as whitelisting) based on each device’s MAC address to ensure secure access to your WiFi network.

MAC addresses can be retrieved through either of the following methods:

From the Rosie Interface.

1. Power on your robot.
2. From the home menu, tap on the Settings Icon on the top left.
3. Tap on “About Rosie.”

From the Robots page on Tailos Connect.

1. Sign in to Tailos Connect at app.tailos.io
2. The home page is the list of your Robots. Click on the three dots menu on the desired robot to view its information.

Ports

The following ports are necessary to reach our services.

DNS

Cloudflare (1.1.1.1) is the primary DNS server used by Tailos robot. Google DNS (8.8.8.8) is used as secondary DNS server. Ensure that your network does not block these DNS servers.

Endpoints

The robot will need to reach the following API endpoints to correctly transmit all data and get updates.

Tailos Service Endpoints

• https://tailos.io and all subdomains of https://tailos.io (e.g. https://api.tailos.io)

• https://maidbot.io and all subdomains of https://maidbot.io (e.g. https://api.maidbot.io)

Third-party Endpoints

• https://foundries.io and all subdomains of https://foundries.io (e.g. https://api.foundries.io)

• storage.googleapis.com
• time[1234].google.com
• time.cloudflare.com
• s3.amazonaws.com

For additional details on our third-party endpoints, please visit: Foundries.io Device Network Access.

Verification

We provide a public script will verify connectivity with Tailos and related third-party endpoints.

You can run this on a machine connected to the same network as Tailos robots to ensure the network is configured correctly for endpoint access. Note that robots may still not be able to connect to Tailos services if other network configurations are invalid (e.g. if a robot is not allow-listed for WLAN access).

Use

You can copy and paste any of these commands to run in a terminal on your local machine.

On Unix (Linux or macOS)

Using curl:

bash <(curl -s https://gist.githubusercontent.com/nckswt/c6e5543642a45e2c04fd5b40355464a5/raw)

Using wget:

bash <(wget -qO- https://gist.githubusercontent.com/nckswt/c6e5543642a45e2c04fd5b40355464a5/raw)

On Windows (using Git Bash or Windows Subsystem for Linux (WSL))

You can use the same commands as above in Git Bash or WSL like so:

wsl bash -c "$(curl -fsSL https://gist.githubusercontent.com/nckswt/c6e5543642a45e2c04fd5b40355464a5/raw)"

Additional Help

For additional help, please contact Tailos Support.

Call/Text: +1 (833) 824-5670

Email: support@tailos.com

Your robot is equipped with an adjustable suspension. This makes it suitable to various types of carpets and surfaces. The wheel suspension must me adjusted to the same level on each wheel to avoid navigational issues. Use this guide to adjust the suspension setting.

Instructions

1. Power the robot off using the switch located under the corner next to the battery compartment. Then remove the battery.
   
   

2. Position the robot on its side, with the wheels that will need adjustment facing upwards.
   
   
3. Locate the release latch next to each wheel and click it back to unlock the wheel pod.
   
   
4. With caution, slide the wheel pod out and upwards to reveal the adjustment dial. Don't pull too hard. The wheel should remain attached to the robot with a wire harness.
   
   
5. Press down the dial lock and simultaneously turn the adjustment dial to set the preferred height.
   
   
   • 1 is the lowest setting, for carpets with low pile, tile, wood, or other non-carpeted surfaces. 
   • 8 is the highest setting, for thicker carpets.
6. Once the suspension is set to your desired number, ensure the dial lock is locked in.
7. Carefully reinsert the wheel back into the wheel slot on the robot.
   
   
8. Click the latch back into place to lock the wheel in.
   
   
9. Repeat these steps for each wheel, ensuring that you position the robot on its other side to access the remaining wheels.
10. Place the robot on its four wheels, insert the battery and power up to begin use!

In order for Tailos to provide the best robot support, software improvements and cleaning data, your robot needs to first be connected to the internet. Software version 1.5.2 and above allows you to configure the robot to connect to your wireless network with a few easy steps.

Instructions

1. First, you'll need a Tailos-generated QR code with your Wifi Network's credentials. To get this QR Code, get in touch with your Customer Success Manager. 
   • As an additional pre-requisite, your facility's network security protocols may require that new devices get whitelisted. To do this, reach out to your Customer Success Manager. 

2. Power on the robot. 

3. While the robot is booting up, bring up the provided QR code on your mobile device.
4. Once the Play Button is displayed, place your mobile device about 4-8 in (10-20 cm) away from the robot's camera, located at the front of the robot, just below the screen.
   
5. The LED at the top of the robot will flash with various colors during this process:
   

   Connection Status	Status Light
   Connecting	Flashing Blue
   Connected	Solid Green
   Connection Failed	Solid Red

   If the connection process fails, try again or contact our support team.
6. Once the robot had successfully connected to your Wifi network, you can begin use!