Troubleshooting

If the robot is ever displaying odd behavior, it is best to try some basic troubleshooting. The page below outlines quick and easy ways to troubleshoot the robot.

The Robot is Spraying Debris

There are two common reasons the robot may be spraying debris:

1. The bag as full and needs to be replaced. Please follow the steps in How to Change the Bag for instructions on how to do this.
2. The suspension is set too high and needs to be adjusted. Your robot's suspension should have been set during onboarding. Contact TAILOS to have the suspension readjusted.

The Roller is Not Turning

• Check that the battery is properly seated and fully charged.
• Check that the robot power switch is turned on.

There are two common reasons the roller could be failing:

1. The Roller Electrical Connector is making poor contact.
   • If the roller constantly turns on and off, that normally means the Connector is making poor contact. If this is the case, then the full robot will need further attention. Please return the robot to TAILOS for service.
2. The Roller is stalling (i.e. the roller is working too hard). 
   
   • If the roller will not turn on at all or feels hot, then it is most likely stalling. 
   • Try cleaning out the Roller. This process is explained in the How to Inspect and Clean the Roller article.
   • The suspension might be set too low. This causes the roller to rub up against floors and carpeting unnecessarily. Contact TAILOS to have the suspension readjusted.

Wheels are not Spinning

• Check that the battery is properly seated and fully charged.
• Check that the robot power switch is turned on.
• If the Wheel is not spinning, try inspecting and cleaning it. Follow the steps in How to Care for the Wheels for instructions on how to do this.
• If none of the Wheels are spinning (but the Screen and other electrical systems are still lighting up and working), please contact TAILOS to have the robot serviced.

The Impeller is Not Turning

• Check that the battery is properly seated and fully charged.
• Check that the robot power switch is turned on.
• If the Impeller is not spinning whatsoever, please contact TAILOS to have the robot serviced.

Nothing is Working or Lighting Up

• Make sure that a fully charged battery is plugged in. You can check that a battery is fully charged by tapping the LED indicators. If the LED indicators are Green it is fully charged. If they are yellow, they are partially charged. If they are Red or do not light up at all, the battery is dead. 
• Make sure that the battery is fully pushed into the battery bay. 
• Make sure that the Power Switch is in the “ON” position. 
• If the robot will still not turn on, please contact TAILOS to have the robot serviced.