Tailos accounts for the Tailos mobile app are created and managed by an administrator at your property. You can ask for your account and the personal information associated with it to be deleted at any time.
How to request deletion
Option 1: ask your administrator. Your property's Tailos administrator can remove your account directly from the Tailos app.
Option 2: email us.
1. Email support@tailos.com from the email address associated with your Tailos account.
2. Use the subject line Account deletion request.
3. Include your full name and the name of your property.
We will reply to confirm your request and email you again once it is complete. We ask you to email from the address on your account so we can confirm the request is from you. If you no longer have access to that address, email us anyway and we will verify your identity another way.
You do not need the Tailos app installed to make a request.
What is deleted
When your Tailos account is deleted, we permanently remove:
- Your first and last name
- Your email address
- Your phone number
- Your job title and role
- Your notification preferences, including any SMS or email alert settings
- Your sign-in credentials and the login account itself
This information cannot be recovered. After deletion you will no longer be able to sign in to the Tailos app.
What is kept
We keep records about robot cleaning activity at your property: when a robot ran, how long it ran, how much area it covered, and how the robot performed. This data describes the robots and the property, not you, and is not linked to your name, email address, or phone number after your account is deleted.
Questions
Email support@tailos.com and we will help.